Store Pick-Up for Most Products (Effective Date October 2012; Revised July 23, 2021)
Due to the COVID-19 global pandemic, all orders are shipped to customers!
No in-store or warehouse pick-ups are available.
Most purchases are shipped from our Miami, FL. warehouse by USPS Domestic and International, FedEx, UPS, Courier, Local Delivery, Store Pick Up, and Freight delivery service and will usually ship and arrive within 7 business days domestic and 15 business days international of receipt of the order. Business days are Monday through Friday, excluding Holidays. It is important to us that you receive your order as quickly and inexpensively as possible.
Depending on your location and the product the carrier that will get your package to you as quick as possible will vary. We also try and ship orders the same day as you place them. (Note: During the December Holiday Season an additional day or two for processing might be needed to ship your order).
In the event of a delay, we will notify you by e-mail. Please make sure the e-mail address you provide upon ordering is the best way to contact you. Occasionally our e-mails end up in Junk Folders or Spam Boxes so to ensure you receive our e-mails, please add Shipping Department to your safe senders list. We don’t spam (we don’t like it either) and opting out of our e-mails is easy as a single click!
Note: Items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box. Certain heavy or oversize items cannot be shipped outside the contiguous 48 states.
There are some products which cannot be shipped via traditional formats (i.e. Parfums, Lampe Berger Paris Fragrances). These products will incur a different shipping charge and shipping method. Some products cannot be shipped to California and this will be listed on product page. Unfortunately, some brands and/or customs restrictions do not allow for certain products to be shipped internationally.
Product Warranties for Domestic and International Orders
Some items on our website have a manufacturer’s warranty, which is noted in the product description. Manufacturer’s warranties are provided by the manufacturer of the product and not by Macanoco. The manufacturer is responsible for all warranty coverage, repair, servicing and defects. To obtain a written warranty for any of these items, send a specific written request to our Customer Service Department.
All manufacturer’s warranties are honored for all domestic orders. All manufacturer’s warranties are voided once the product leaves the United States. No warranty claims can be made for product(s) once they leave the United States.
When will my order ship?
After you place your order, we usually ship it 48 hours after the order is placed (Monday through Friday). Most of our larger items (such as furniture and some bedding) are shipped directly from either our Miami, FL. Warehouse or the manufacturer’s warehouse. These have a 1-5 day processing time until they are shipped. If the lead times are longer for any of our products you will receive an e-mail from us. Custom orders and some large furniture items will be made by hand, so these leads times are estimates and can occasionally go beyond their estimated shipping date. If this happens, we will contact you via e-mail.
Still have questions?
Just give us a call at e-mail us at Customer Service Department. We are happy to assist! Live chat is an option, too – we are online during regular business hours and ready to serve you!